Your Merchant Center is suspended. What happens next shouldn't be guesswork.
We help US Shopify merchants understand why Google suspended their account — most often under the "Misrepresentation" policy — fix the underlying causes in the store, and prepare a reinstatement request built on evidence.
Reinstatement decisions are made by Google. We prepare your strongest possible case.
What a suspension actually means
The email from Google is short. What it means is not: your products disappear from Shopping ads overnight, a revenue channel stops mid-month, and the notice tells you almost nothing about what to fix. Most merchants respond the understandable way — resubmit quickly, change something small, hope. That is how appeals get spent without progress.
No third party controls Google's decisions — not us, not anyone. If a provider promises you a certain outcome, that promise isn't theirs to make. We work differently: we build the strongest case the facts support, and we show you exactly what went into it.
Three stages. You decide after each one.
Eligibility check
Send your store URL and suspension notice. We review both and tell you honestly whether recovery work is worth pursuing — or not.
A clear go / no-go assessment, with the reasoning.
Diagnostic audit
A forensic pass through your policy standing, store trust signals, and product data — the way a reviewer would look at it.
A written report: every issue found, why it matters, how to fix it.
Full recovery
We fix the causes with you — store, policies, product feed — then prepare a reinstatement request that stands on evidence.
Remediation, a prepared reinstatement request, and a post-decision debrief.
Findings carry forward — the audit fee is credited toward Full Recovery. No stage begins without your written go-ahead.
A suspension is a symptom.
We examine the store the way a reviewer would — then document everything we find in plain language. No blackbox.
Policy alignment
What Google cited, and what your store actually says.
Store & trust signals
What a skeptical reviewer sees in five minutes.
Product data
Where the feed and the store disagree.
Every finding is written down: what it is, why Google cares, and exactly how to fix it. The report is yours to keep — whether or not we do the fixing.
Start free. Pay only for depth you choose.
Eligibility check
Diagnostic audit
Full recovery
Reinstatement decisions are made by Google. We prepare your strongest possible case — and we tell you plainly when we believe a case isn't worth making yet.
Asked before you ask.
No — and we'd encourage you to be skeptical of anyone who does. Reinstatement decisions are made by Google; no third party controls them. What we control is the quality of your case: causes actually fixed, evidence documented, request written precisely.
It is Google's broadest policy, and the notice rarely says what triggered it. In practice it usually reflects a combination of trust and data signals — business identity, policy pages, checkout consistency, feed accuracy — rather than one obvious error. Finding your specific combination is what the diagnostic is for.
Usually not — but the next attempt carries more weight. We review exactly what was submitted and what has changed since, and we don't resubmit until the underlying causes are demonstrably fixed. A rejected appeal is information: it tells us what wasn't enough.
Never passwords — and no account access either. The free check needs only your store URL and screenshots of your suspension notice. For the diagnostic audit and full recovery, we work from screenshots and data exports you provide — you stay in full control of your store and your Merchant Center at all times.
You'll hear back on the free check within two business days. The diagnostic audit is typically delivered within a week of engagement. Recovery depends on how much has to be fixed in your store — and Google's own review time is outside anyone's control, including ours.
We tell you — in writing, before you spend more. Some suspensions shouldn't be appealed yet; some stores need structural fixes first. Our Refund & Cancellation Policy covers how we handle engagements we advise against continuing.
No. MerchantResolve is an independent service and is not affiliated with or endorsed by Google or Shopify. We work on your side of the table: your store, your data, your reinstatement request.
Send us your case.
The eligibility check is free and stays free. Tell us what happened, attach what you have, and we'll tell you where you stand.
Request received.
We review every submission personally. A named analyst will reply within two business days — and if your case isn't a fit, we'll say so plainly.